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Terms & Conditions

Terms & Conditions


Customer Services

If you have any questions, comments or feedback regarding our service please do not hesitate to contact us;

Sales@TierZeroGames.com


Liability 

TierZeroGames does not accept any liability for any errors or omissions and reserve the right to change the price information and description of our products.

We will do our best to correct any errors within a practicable amount of time.


Payment 

Payment for all orders including pre-orders is taken in full when the order is placed.


Cancellation / Returns Policy

We reserve the right to cancel any order before it has been dispatched, this in return allows you to cancel any order before it has been dispatched - except pre-orders. You can also amend any order before it has been dispatched. 

Once the item has been dispatched you would need to put in a returns request.  Any orders that are returned to TierZero due to the fault of buyer will incur a restocking fee when it has been returned before any refund can take place. Postage costs for orders returned due to fault or request of buyer are to be covered by the buyer. If an order is being returned due to the fault of TierZero, we will pay for the shipping of this.

Any order cancellations will be due a payment processing charge, this is simply from where we have to pay fee's to Paypal and Stripe when making a sale, this is not refunded when a refund is made.

We only accept order cancellation requests in the first 30 days or 14 days for sales items., and these are subject to evaluation, not guarenteed.


Pre-Orders

Purchasing a Pre-Order is reserving the right to stock, we will always do our uttmost to fufill all orders immediately and to date are yet to have to cancel a pre-order purchase. However we are sadly not in complete control of how much stock we recieve and the time may come where Konami, Pokemon, Wizards of the Coast or someone else may short print a product leaving us facing allocations lower than we were previously told off. Before cancelling any orders we will offer second wave stock if there is an option for such, potentially reduce larger orders to ensure as many customers as possible receive product, and of course not sell singles from the aforementioned set. If orders did need to be cancelled it would be done from the newest orders first. We will never cancel a pre-order purchase to sell stock for a higher price if it has raised before becoming available.

All pre-orders of products are final. We can not offer refunds or order cancellations for anything purchased before release, without good reason any queries please email sales@tierzerogames.com and we will see if we can help. 

The reason we have to have this in place is due to the indeterminate value of cards, when purchasing there is a chance you will grab a bargain ( Heres looking at you £4 Black Luster Soldier Soldier of Chaos) or theres a chance your card may drop slightly in price before release. This is a shared risk on both parts and the same way we will always do our very best to fufill every order we sadly can not allow cancellations as soon as it seems the card that you thought may be short printed isnt. If you have extraordinary circumstances and reasoning for cancelling a pre-order feel free to email us at sales@tierzerogames.com and we will do all we can to help.


Delivery

Delivery Information

Orders are processed and shipped as soon as possible, we will always aim to dispatch all orders within 24 hours. Please note that orders placed after 1pm will be not be shipped that same day but on the following working day. Orders placed on a Friday will be shipped on the next working day (usually Monday, with the exception of bank holidays). 

Please be aware that there may be delays in shipping due to credit card processing or item availability.

There is a range of shipping options available to meet your delivery requirements, however, unfortunately, we can not currently offer drone delivery. 

Shipping times are from when the products are dispatched not from when the order is placed,

Orders will not ship until all items are in stock and ready to be released.

INTERNATIONAL SHIPPING: Worldwide shipping is available. Please note that when shipping outside the UK, insured and signed for service is guaranteed to ensure  you receive your goods safe and sound. Whilst we understand this can be can be  little more expensive, we believe it’s worthwhile. 

FREE SHIPPING is applied to all INTERNATIONAL orders exceeding  £60/$75/€75

FREE EXPRESS SHIPPING is applied to all international orders exceeding £100

We can not cover costs applied for local taxes or customs, or for those of delayed/misrouted orders. If an order is lost by Royal Mail or DHL we will need your information and order number to open a lost item case and have your order reshipped or refunded as soon as this is accepted.

Orders over a certain value will be automatically shipped DHL regarding of the option selected, this is to ensure they are adequatly insured.

OTHER INFORMATION: We reserve the right to limit quantities of an item purchased or make adjustments if needed. This  is to ensure a great selection for all of our customers.