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Cov-19 Update Post

Posted by Oliver 27/03/2020 3 Comment(s)

All Covid-19 Updates moving forward will be available from this page and from our social media channels.

01/04/2020

We have today received update from Royal Mail, they have announced a few changes to their service, firstly all timed services will no longer be guarenteed and all shipments are expected to be slightly slowed. Secondly their sorting offices will be limiting their opening hours, the affect that will have on our service is we can no longer guarentee an order will be shipped the day it is received no matter what the time, as it is completely dependant on if we can arrange a collection on that day. 

The DHL Express International Service, currently does not have any changes and is operating as normal.

Konami have today announced the release dates for EU products and currently we are expecting the following

April 16 - Secret Slayers Booster Pack & Shaddoll Structure Deck Reprint 

April 30 - Eternity Code Release 

May 7 - Legendary Duelist Magical Hero Reprint

We will have pre-orders for all of these products up ASAP but please do be aware with the current situation being ever changing these dates could still change.

 

27/03/2020

Dear All, During this unprecedented time we wanted to just create a central location where you can find out what the current sitaution is here at TierZero HQ and how that will effect you.

How are we dealing with it ?

The UK Government is currently still allowing Online businesses to carry on operating where possible so that is what we plan on doing but of course with a few changes on our part and some changes from the shipping companies which will be outlined below. As a company we are working from home where possible and whilst in the warehouse doing all we can to both follow Government guidlines and keep everyone safe. We are sadly not able to currently guarentee orders go out on the same day as the order is made, this is due to reduced staff and time being spent in the warehouse.

We hope to be able to stay open currently, if this changes we will update this page accordingly.

Finally i want to wish all of you well in this strange time and say a quick thank you to everyone who has emailed in with well wishes.

New Releases

As a lot of you will have heard Konami EU have announced a delay for the reprint of the Shaddoll Structure deck and for the release of the Secret Slayers pack, sadly that does mean we will not be able to offer pre-orders as we currently do not know when they will be released. We will still stock them when they become available but whether or not we do a large opening will depend on the situation and demand when they become available.. We do hope it will only be for these two releases but will update accordingly when we find out more.

International Customers and Shipments

We have today recieved notice that mutliple countries have placed a temporary suspension on the shipment of International Tracked and Signed shipments into thier countires. Obviously this means we will not be able to ship using this method and limits us exclusively to DHL Express whom have also added an Emergency Situation Surchage depending on the weight of the shipment, what this will mean for you is that we have had to up both the cost for delivery slightly and increase the break point for free Express shipping.

UK Customers and Shipments

We do have collections from the Royal Mail and have been notified currently the only disruptions to the service are - signed for shipments will no longer need to be signed for by the customer, and they will not guarentee any time frames. So whilst there are no specific issues we do expect all shipments to be delayed.

3 Comment(s)

Jeff Heckman:
29/03/2020, 03:20:14 PM
Reply

I was just checking on my order to see if it made out or if it will be delayed. I also sent you a message as well. Thanks for your response in advance.

Carl Plowright:
04/04/2020, 01:42:05 PM
Reply

Stay safe :)

Ryuki Haru:
10/05/2020, 04:17:06 PM, www.instagram.com/dragon_shrine
Reply

Purchased something from the store and was shipped last week. Will inform you guys the day it arrive here (Malaysia), to give you an idea on the shipping duration.Stay safe, cheers!

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