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Terms & Conditions

Terms & Conditions

Customer Services

If you have any questions, comments or feedback regarding our service please do not hesitate to contact us;



TierZeroGames does not accept any liability for any errors or omissions and reserve the right to change the price information and description of our products.

We will do our best to correct any errors within a practicable amount of time.


Payment for all orders including pre-orders is taken in full when the order is placed.


We reserve the right to cancel any order before it has been dispatched, this in return allows you to cancel any order before it has been dispatched - except pre-orders.

Once the item has been dispatched you would need to put in a returns request.  Any orders that are returned to TierZero due to the fault of buyer will incur a restocking fee when it has been returned before any refund can take place.


All pre-orders of products are final. We can not offer refunds or order cancellations for anything purchased before release.

The reason we have to have this in place is due to the indeterminate value of cards, when purchasing there is a chance you will grab a bargain ( Heres looking at you £4 Black Luster Soldier Soldier of Chaos) or theres a chance your card may drop slightly in price before release. This is a shared risk on both parts and the same way we will always do our very best to fufill every order we sadly can not allow cancellations as soon as it seems the card that you thought may be short printed isnt. If you have extraordinary circumstances and reasoning for cancelling a pre-order feel free to email us at sales@tierzerogames.com and we will do all we can to help.


You will find more information on the Delivery page, we can not be held responsible for any issues once your order has been dispatched but will do our very best to help resolve any problems.