We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy to do so More Info

Terms & Conditions

Terms & Conditions


Customer Services

If you have any questions, comments or feedback regarding our service please do not hesitate to contact us;

Sales@TierZeroGames.com


Liability 

TierZeroGames does not accept any liability for any errors or omissions and reserve the right to change the price information and description of our products.

We will do our best to correct any errors within a practicable amount of time.


Payment 

Payment for all orders including pre-orders is taken in full when the order is placed.


Cancellation

We reserve the right to cancel any order before it has been dispatched, this in return allows you to cancel any order before it has been dispatched - except pre-orders.

Once the item has been dispatched you would need to put in a returns request.  Any orders that are returned to TierZero due to the fault of buyer will incur a restocking fee when it has been returned before any refund can take place.

Any order cancellations will be due a payment processing charge, this is simply from where we have to pay fee's to Paypal and Stripe when making a sale, this is not refunded when a refund is made.

We only accept order cancellation requests in the first 30 days or 14 days for sales items. 


Pre-Orders

Purchasing a Pre-Order is reserving the right to stock, we will always do our uttmost to fufill all orders immediately and to date are yet to have to cancel a pre-order purchase. However we are sadly not in complete control of how much stock we recieve and the time may come where Konami, Pokemon, Wizards of the Coast or someone else may short print a product leaving us facing allocations lower than we were previously told off. Before cancelling any orders we will offer second wave stock if there is an option for such, potentially reduce larger orders to ensure as many customers as possible receive product, and of course not sell singles from the aforementioned set. If orders did need to be cancelled it would be done from the newest orders first. We will never cancel a pre-order purchase to sell stock for a higher price if it has raised before becoming available.

All pre-orders of products are final. We can not offer refunds or order cancellations for anything purchased before release, without good reason any queries please email sales@tierzerogames.com and we will see if we can help. 

The reason we have to have this in place is due to the indeterminate value of cards, when purchasing there is a chance you will grab a bargain ( Heres looking at you £4 Black Luster Soldier Soldier of Chaos) or theres a chance your card may drop slightly in price before release. This is a shared risk on both parts and the same way we will always do our very best to fufill every order we sadly can not allow cancellations as soon as it seems the card that you thought may be short printed isnt. If you have extraordinary circumstances and reasoning for cancelling a pre-order feel free to email us at sales@tierzerogames.com and we will do all we can to help.


Delivery

You will find more information on the Delivery page, we can not be held responsible for any issues once your order has been dispatched but will do our very best to help resolve any problems.  


Order Cancellation and Returns 

If you request to cancel your order for any reason and it is accepted, please be aware you will be liable for both return postage costs and payment provider fees, of course if it is due to an issue caused by ourselves we will cover these fees. We only accept order cancellation requests in the first 30 days or 14 days for sales items.